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E-mail providers do the best they can to keep spam e-mail message from filling your Inbox. Sometimes these systems may catch good mail along with the junk.
If you do not see e-mail from the sender email@example.com in your Inbox, our notices may have mistakenly been sent to your spam or junk folder.
Please open your spam or junk folder to see if an email from the sender firstname.lastname@example.org was deposited there. Open the message and mark it as “Not spam” or “Not Junk” so that future e-mails will be directed to your In Box.
If these messages are being filtered, try adding email@example.com to your Address Book or Contact list.
Click on the providers or software below for app specific information on how to authorize senders. Please let us know if your e-mail service is not listed and we will try to add specific instructions. The Library’s contact page provides a link for feedback. If, after authorizing firstname.lastname@example.org, messages continue to be sent to your junk folder, contact your ISP or spam filter application support and ask how to authorize receipt of e-mail from email@example.com.
To make sure our email gets delivered to your Inbox, you must add the sender firstname.lastname@example.org to your contacts list.
If you do not readily find an email from email@example.com:
Please check your Gmail Spam Folder:
Next please, add Library Notice to your Contacts list:
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If you are using the Gmail Mobile App on your mobile device, please open the app now.
If you are using Gmail Tabs such as “Promotions” please open your Promotions tab in Gmail.
If you do not find an email from firstname.lastname@example.org, please check the Spam Folder:
This way you will always see email@example.com in your Primary Inbox tab…
NOTE: My Preferred Folder does not exist by default in Gmail. It is there as an example only since custom folders must be created by the user.
If you are using Gmail Tabs such as ‘Promotions’ please open your Promotions tab in Gmail.
If you have not received an email from firstname.lastname@example.org…
Check your Spam Folder. If you see an email from email@example.com:
To ensure delivery: Create a filter to automatically send email from firstname.lastname@example.org to your Inbox.
iPhone Mail identifies most junk mail (spam) sent to your @icloud.com address or aliases, but it can mistakenly move email to your Junk mail folder.
Periodically check the Junk folder for email messages that were marked as junk mistakenly.
To indicate that an email message from email@example.com isn’t junk:
The message is moved to your Inbox. Subsequent email messages from firstname.lastname@example.org will no longer be marked as junk.
By default, messages in the Junk folder are deleted after 30 days so be sure to check it often to whitelist relevant email.
To add email@example.com to you list of Focused Inbox on the Outlook App…
Please open the mobile Outlook app on your Android, Microsoft or iPhone:
Then open the email from firstname.lastname@example.org:
You can also remove unwanted emails from your Focused Inbox as well by repeating this process in your Focused tab.
To add email@example.com to you list of “Safe senders” on Outlook:
To add sender to address book:
To make sure our email gets delivered to a preferred folder or your choice in Inbox, you must add firstname.lastname@example.org to your preferred folder, or a folder of your choice.
NOTE: “My Preferred Folder” is a demonstration. You must create your own My Preferred Folder by clicking + Create New yourself.
If you do not readily find an email from email@example.com in one of your Inbox bundles…
Please check your Inbox Spam Folder or your Promotions bundle:.
Previously “Hotmail”, “Live”, “Windows Live” and “MSN”…
In the new Outlook.com you must click the Wait it’s safe link if you find emails incorrectly identified as spam.
Entering the email contact in the address book or contacts no longer whitelists the sender.
To ensure messages from specific email addresses are not sent to your Junk Email folder, you can do one of two things:
Mark Sender as “Wait it’s safe!
Manually Add to Safe List
To make sure our email gets delivered to your AOL Inbox- Please complete these two steps…
If you find firstname.lastname@example.org in your spam folder:
Add email@example.com to your Address Book:
Email from that Domain will now be delivered straight to your Inbox.
Please log into your Xfinity account and select your Comcast webmail:
Next please, add firstname.lastname@example.org to your address book:
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If you are not receiving email at EarthLink, there are two actions you can take.
With EarthLink, if you have SpamBlocker turned on, suspect messages are automatically send to your Suspect Email folder if the Domain is not in your address book.
Suspect Email Folder:
Address Book Inclusion:
AT&T no longer maintains their own inbox.
Instead you can find your AT&T emails at Att.Yahoo.com
Please follow the Yahoo instructions for whitelisting an ATT.net email address.
Click or Tap here, to scoll to the Yahoo instructions…
Please open your Thunderbird email client:
If an email from email@example.com appears in your Junk Folder:
Please mark that message as Not Junk.
Next, please add firstname.lastname@example.org to your Address Book:
This problem may happen if email@example.com is accidentally added to the Blocked List.
To remove the firstname.lastname@example.org from the Blocked List:
For Norton 360:
For Norton Internet Security:
To add email@example.com to the Allowed List:
For Norton 360:
For Norton Internet Security:
While McAfee has removed spam protection in the latest Anti-Virus software- You may still have a version that offers spam filtering.
There you can see various settings. You can change the spam protection level, change filter settings, etc.
If you received an email message that was incorrectly moved to the Spam Mail folder by the Anti-Spam Toolbar you can prevent this from occurring in the future.
The Anti-Spam Toolbar detects spam by looking for certain keywords in the email’s subject or body. Occasionally, it may detect what you consider legitimate email as spam.
To prevent this from occurring you can do either of the following:
Note: You can also select the email and click Not Spam to report it to Trend Micro. However, this feature serves only as a reference to their spam database, and it may not have an effect on how the toolbar detects spam.
Add the sender to the list of Approved Senders:
Decrease the Spam Email Filter Strength:
Cloudmark filters email based on content footprints. To assure our email has not been mis-identified as spam:
Sanebox is not a filter, but a filtering system trained by you.
Spam Assassin is usually administered by your server admin. Please contact your admin and request that he or she:
Occasionally, Barracuda Spam Firewall will mark a legitimate message as spam. There are two methods to whitelist email senders.
Whitelist Quarantined Senders:
Whitelist Senders and Domains:
Highlight the email from Library Notice with the email address firstname.lastname@example.org to Whitelist.
Click “More” in the SPAMfighter Toolbar and select “Whitelist”.
Here you can choose if you want to Whitelist the email address email@example.com or the whole Domain.
To be sure that all emails from people in your Outlook contacts get through to you, you can import and Whitelist them.
To do this, follow these steps:
If you get a pop-up box offering you to upgrade to SPAMfighter Pro, it is because you have exceeded the limit of 100 addresses. You can fix this by buying SPAMfighter Pro or by deleting some of the addresses in your Black/White list. If you want to delete addresses, please go to:
This teen/tween book club meets monthly and is for everyone in grades 6 through 12. Free copies of the book are available to the first five registrants. Read the month’s book selection before the meeting to prepare for trivia questions related to the book. This is a fun book club, and prizes are awarded to those who with the most correct answers. Pizza dinner is provided. Check the calendar for dates and book titles.